Terms & Conditions — aef365 Platform Rules

Acceptance of Terms

By accessing, browsing, or using any part of the aef365 website or any aef365 service — including sports betting, live casino, slot games, crash games, and E-Sports markets — you confirm that you have read these Terms & Conditions in their entirety and that you agree to be legally bound by them. If you do not agree with any provision of these Terms & Conditions, you must discontinue your use of aef365 immediately.

These Terms & Conditions apply to all users of the aef365 platform, regardless of how you access the platform (desktop browser, mobile browser, or any other device). They apply to all products and services offered by aef365, including but not limited to cricket betting, football betting, E-Sports betting, live casino, slot games, Fortune Gems 2, crash games, and any promotional or bonus offers.

aef365 reserves the right to amend, update, or replace these Terms & Conditions at any time. When a material change is made, aef365 will update the effective date shown at the top of this page. It is your responsibility to review these Terms & Conditions periodically. Your continued use of the aef365 platform following any update constitutes your acceptance of the revised terms in full.

Supplementary Policies

These Terms & Conditions should be read in conjunction with the following aef365 policies, each of which forms part of the overall agreement between you and aef365:

• Privacy Policy — governs how aef365 collects, stores, uses, and protects your personal data.
• Responsible Gaming Policy — sets out the tools, resources, and procedures available to help you manage your gaming activity safely.
• Bonus & Promotion Terms — specific wagering requirements, eligibility conditions, and expiry rules applicable to each offer.
• Game-Specific Rules — detailed rules for individual games, bet types, and settlement procedures within each product vertical.

In the event of any conflict between these Terms & Conditions and any supplementary policy, these Terms & Conditions shall take precedence unless the supplementary policy expressly states otherwise.

Eligibility & Age Restriction

To register an account and use the aef365 platform, you must satisfy all of the following eligibility requirements at the time of registration and throughout the duration of your use of the platform:

• You must be at least 18 years of age. aef365 does not permit any person under the age of 18 to register, deposit, or participate in any betting or gaming activity on the platform.
• You must be accessing the platform from a location where online betting and casino gaming is not prohibited by applicable local law. It is your sole responsibility to ensure that your use of aef365 complies with the laws of your jurisdiction.
• You must be acting on your own behalf as an individual and not as an agent or representative of any third party.
• You must not be a current employee, contractor, or immediate family member of an employee or contractor of aef365 or any of its associated game providers or payment partners.
• You must not have been previously excluded from aef365 via a self-exclusion request or administrative closure for breach of these Terms & Conditions.
• You must be able to enter into legally binding agreements under the laws applicable to you.

aef365 reserves the right to request age verification documents at any stage — including at registration, before processing a withdrawal, or at any point during ongoing account use. Acceptable documents for age verification include a valid national identity card (NID), passport, or birth certificate issued by a Bangladeshi authority. Failure to provide satisfactory documentation within the requested timeframe may result in account suspension pending verification.

Account Registration & Verification

Each eligible individual is permitted to hold exactly one registered account on the aef365 platform. The creation of multiple accounts by the same individual — whether under different names, email addresses, phone numbers, or payment methods — is strictly prohibited and will result in the immediate closure of all associated accounts and the forfeiture of any bonuses or promotional winnings accumulated across those accounts.

Registration Requirements

When registering your aef365 account, you are required to provide accurate, complete, and up-to-date information, including your full legal name, date of birth, residential address, mobile number, and email address. You must notify aef365 promptly if any of this information changes after registration.

• Provide your full legal name as it appears on your government-issued identity document.
• Supply a valid Bangladeshi mobile number that you own and control — this number will be used for account verification and security communications.
• Provide a valid email address that you regularly access — important account notices and security alerts will be sent to this address.
• Create a strong, unique password for your aef365 account. Do not share your login credentials with any third party. aef365 will never ask for your password via email, live chat, or phone.

KYC Verification Process

aef365 operates a Know Your Customer (KYC) verification process in line with responsible gaming and anti-money laundering best practices. You may be required to submit the following documents at any stage of your account lifecycle:

• Proof of Identity: National ID card (NID), passport, or driving licence.
• Proof of Address: Utility bill, bank statement, or government correspondence issued within the last three months showing your registered address.
• Proof of Payment Method: Screenshot or confirmation of ownership of the bKash, Nagad, Rocket, Upay, or bank account used for deposits.
• Source of Funds: In certain circumstances, aef365 may request documentation evidencing the legitimate source of funds used for deposits.

aef365 reserves the right to suspend withdrawals or restrict account activity pending completion of KYC verification. Accounts that fail to complete verification within the requested timeframe may be closed. All documents submitted are handled in strict accordance with the aef365 Privacy Policy.

Deposits & Withdrawals

All aef365 accounts are denominated in Bangladeshi Taka (৳ BDT). Deposits and withdrawals are processed exclusively via the payment methods supported by aef365 at the time of the transaction. The following payment methods are currently accepted on the aef365 platform:

• bKash — instant mobile wallet deposits and same-day withdrawals.
• Nagad — instant mobile wallet deposits and same-day withdrawals.
• Rocket (DBBL) — Dutch-Bangla Bank mobile banking deposits and withdrawals.
• Upay — United Commercial Bank mobile wallet service.
• City Bank — direct bank transfer deposits and withdrawals.
• BRAC Bank — direct bank transfer deposits and withdrawals.
• Islami Bank & Sonali Bank — bank transfer options available for eligible accounts.

Deposit Rules

• The minimum deposit amount is ৳200. Maximum single deposit limits vary by payment method and are displayed at the cashier at the time of deposit.
• Deposits must be made from a payment account registered in your own name. Third-party deposits are not accepted and will be returned.
• aef365 does not charge a deposit processing fee. However, your payment provider may apply their own transaction charges.
• Deposits are credited to your aef365 account in real time upon confirmation from the payment provider. If a deposit does not appear within 30 minutes, contact [email protected] with your transaction reference number.

Withdrawal Rules

• Withdrawals can only be made to a payment account that has been previously used to make a deposit into your aef365 account, or to an account verified as belonging to you during the KYC process.
• The minimum withdrawal amount is ৳500. Maximum withdrawal amounts per transaction and per day are displayed in the cashier section of your account.
• Withdrawal requests are processed during standard processing hours (Bangladesh Standard Time, UTC+6). Requests submitted outside of processing hours will be actioned on the next available business cycle.
• aef365 reserves the right to conduct additional identity verification before processing any withdrawal. This is a standard anti-fraud and responsible gaming measure.
• Withdrawals will not be processed if the associated account has outstanding bonus wagering requirements that have not yet been met. Please refer to the applicable bonus terms for details.

Bonuses & Promotions

aef365 offers a range of bonuses and promotional offers to both new and existing players. All bonuses are subject to the general conditions set out in this section, as well as any specific terms attached to the individual promotion. In the event of any conflict between general bonus terms and promotion-specific terms, the promotion-specific terms shall take precedence.

General Bonus Conditions

• Bonuses are available to players aged 18 and above who have completed the aef365 registration and KYC verification process.
• Each promotion is available to each eligible player once only, unless the promotion terms expressly state otherwise. Attempting to claim a bonus multiple times through different accounts constitutes a breach of these Terms & Conditions.
• Bonuses must be claimed within the validity period specified in the promotion terms. Unclaimed bonuses expire automatically at the end of the stated period.
• Bonus funds are subject to wagering requirements. The wagering requirement for each bonus is stated in the applicable promotion terms. Until the wagering requirement is met, bonus funds and any winnings derived from bonus funds cannot be withdrawn.
• Wagering contributions vary by game type. Sports betting markets, live casino games, and slot games may each contribute differently toward the wagering requirement. Full contribution rates are listed in the promotion terms.
• aef365 reserves the right to withdraw, amend, or cancel any bonus or promotion at any time. Where a bonus is cancelled after it has been claimed, aef365 will provide reasonable notice and will not retroactively apply cancellation to qualifying activity already completed.

Seasonal promotions tied to the Bangladeshi calendar — including Pohela Boishakh, Eid al-Fitr, Eid al-Adha, BPL season offers, and T20 World Cup promotions — are subject to their own specific terms published at the time of launch. Players are encouraged to review those terms carefully before participating.

Betting & Gaming Rules

All bets placed on the aef365 platform are subject to the general betting rules set out in this section, as well as any sport-specific or game-specific rules published within the relevant product section of the platform. Players are responsible for familiarising themselves with the applicable rules before placing any bet or playing any game.

Sports Betting

• All sports bets are accepted subject to the availability of markets and the published odds at the time the bet is placed. aef365 reserves the right to suspend markets, refuse bets, or void bets in circumstances including but not limited to: data feed errors, obvious pricing errors, match fixing investigations, or force majeure events.
• Cricket markets — including BPL, IPL, T20 World Cup, ICC tournaments, and Bangladesh Tigers bilateral series — are governed by the cricket-specific rules published in the sports betting section. Settlement of cricket bets follows the official result as declared by the relevant governing body (ICC, BCB, or the relevant national cricket board).
• In-play (live) bets are accepted subject to the real-time availability of markets. aef365 uses third-party data feeds for in-play settlement. In the event of a data discrepancy between the aef365 platform and the official result, the official result shall govern.
• Minimum and maximum stake limits per bet are displayed on the betslip at the time of placement. These limits vary by market and event.

Casino & Slot Games

• All casino games, including live dealer tables, slot games, and crash games, are provided by third-party certified game studios including Evolution Gaming, Pragmatic Play, Ezugi, Microgaming, NetEnt, and Spribe. Each game is subject to its own rules, return-to-player (RTP) rate, and volatility profile, which are displayed within the game interface.
• In the event of a game malfunction, disconnection, or technical error during a round, aef365 will use the game provider's server logs to determine the correct outcome. If a round cannot be resolved from server logs, the round will be voided and the stake returned.
• aef365 does not guarantee continuous, uninterrupted availability of any game. Scheduled and emergency maintenance windows may result in temporary unavailability of individual games or the entire platform.

Prohibited Conduct

The following activities are strictly prohibited on the aef365 platform. Engaging in any prohibited conduct may result in immediate account suspension, permanent closure, forfeiture of funds, and reporting to the relevant authorities where applicable.

• Fraudulent Activity: Using stolen, cloned, or unauthorised payment credentials; providing false identity documents; impersonating another person or entity.
• Collusion: Coordinating with other players to gain an unfair advantage in any game or market, including poker, live casino, or sports betting.
• Arbitrage & Bonus Abuse: Systematically exploiting pricing errors, bonus offers, or promotional terms in a manner inconsistent with normal recreational play.
• Automated Betting: Using bots, scripts, AI tools, or any automated software to place bets or interact with the platform in a manner that circumvents normal human play.
• Money Laundering: Using the aef365 platform to deposit, layer, or withdraw funds for the purpose of concealing the origin of illegally obtained money.
• Match Fixing: Placing bets with advance knowledge of a fixed or manipulated sporting outcome; sharing or receiving inside information relating to any event covered on the aef365 sportsbook.
• Multiple Accounts: Registering or using more than one aef365 account, regardless of the method used to create the additional accounts.
• Underage Gambling: Attempting to register or play on the platform while under 18 years of age, or facilitating access by a minor to the aef365 platform.

Account Suspension & Closure

aef365 reserves the right to suspend, restrict, or permanently close any player account at its sole discretion in the following circumstances:

• Breach of any provision of these Terms & Conditions or any supplementary policy.
• Failure to complete KYC verification within the requested timeframe.
• Reasonable suspicion of fraudulent activity, money laundering, or match fixing.
• Discovery that the account holder is under 18 years of age.
• Identification of a previously self-excluded player attempting to re-register.
• Receipt of a self-exclusion request from the account holder.
• Regulatory or legal obligation requiring the closure of the account.

Voluntary Account Closure

You may request closure of your aef365 account at any time by contacting our support team at [email protected]. Before closing your account, please ensure that:

• All pending bets have been settled or voided.
• Any outstanding bonus wagering requirements have been reviewed — uncompleted wagering will result in the forfeiture of bonus funds upon closure.
• Any remaining balance has been withdrawn to your verified payment method.

aef365 will process voluntary account closure requests within a reasonable timeframe. Once closed, an account cannot be reopened except by contacting support and completing a fresh verification process, subject to the eligibility requirements in Section 2 and any applicable cooling-off period.

Self-Exclusion

Players who feel that their gambling behaviour is becoming problematic may request a self-exclusion through the aef365 responsible gaming tools. Self-exclusion requests are processed promptly and result in immediate restriction of all access to the platform for the duration of the chosen exclusion period. During a self-exclusion period, aef365 will not send promotional communications to the excluded account. For full details of available self-exclusion options, please visit our Responsible Gaming page.