Privacy Policy — How aef365 Protects Your Data

Information We Collect

When you register an account, use the aef365 platform, or contact our support team, aef365 collects personal information that is necessary to provide our services safely and in compliance with responsible gaming standards. The categories of information we collect are set out below.

Information You Provide Directly

The following personal information is collected directly from you during the registration process, identity verification, or when you communicate with us:

• Identity Information: Full legal name, date of birth, and national identity number (NID) as provided during KYC verification.
• Contact Information: Bangladeshi mobile number, email address, and residential address (city, district, and division — for example, Dhaka, Chittagong, Sylhet, Khulna, or Rajshahi).
• Account Credentials: Your chosen username and a hashed version of your password. aef365 does not store passwords in plain text under any circumstances.
• Financial Information: Payment method type (bKash, Nagad, Rocket, Upay, bank transfer), mobile wallet number or bank account reference, deposit and withdrawal transaction history, and account balance records.
• Identity Documents: Copies of documents submitted during KYC, including national ID cards, passports, utility bills, or bank statements. These are retained only for the period required under our Data Retention Policy (see Section 6).
• Support Communications: Records of any messages, emails, or live chat transcripts exchanged with the aef365 support team, including the content of your queries and any attachments you submit.

Information Collected Automatically

When you access the aef365 platform, certain technical and behavioural information is collected automatically by our systems:

• Device & Browser Information: Device type (desktop, mobile, tablet), operating system, browser type and version, screen resolution, and device language settings.
• Network Information: IP address, internet service provider (ISP), approximate geographic location derived from IP (country and city level), and mobile network operator where applicable.
• Usage Data: Pages visited on the aef365 platform, time and duration of visits, games played, bets placed, features accessed, and navigation paths through the site.
• Session Data: Login timestamps, session duration, logout events, and security-relevant actions (such as password change requests or failed login attempts).
• Cookies & Similar Technologies: Session cookies, persistent cookies, and related tracking identifiers as described in Section 4 of this Privacy Policy.

How We Use Your Data

aef365 uses the personal information we collect for specific, legitimate purposes directly related to delivering and improving the platform. We do not use your data for purposes beyond those described below without first obtaining your consent or being required to do so by applicable law.

Marketing Communications

aef365 may send you promotional emails or SMS messages about new games, seasonal offers (such as BPL promotions, Eid bonuses, or Pohela Boishakh special events), and platform updates — but only if you have opted in to receive such communications during registration or through your account settings. You may withdraw your consent and unsubscribe from marketing communications at any time by contacting [email protected] or updating your notification preferences within your account profile. Withdrawal of consent for marketing does not affect the lawfulness of any processing carried out before the withdrawal.

Data Sharing & Disclosure

aef365 does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your information with carefully selected third-party service providers and in specific legally required circumstances as described below.

Trusted Service Providers

aef365 works with third-party companies that assist us in operating the platform. These providers are contractually bound to process your data only on our instructions and in accordance with this Privacy Policy:

• Payment Processors: bKash, Nagad, Rocket, Upay, DBBL, City Bank, BRAC Bank, Islami Bank, and Sonali Bank — to facilitate deposits and withdrawals in BDT.
• Game Providers: Pragmatic Play, Evolution Gaming, Ezugi, Microgaming, NetEnt, and Spribe — receive limited session data necessary to deliver game content and resolve disputes.
• Identity Verification Partners: Third-party KYC and AML screening services used to verify the identity and age of registered players.
• Cloud Infrastructure & Hosting: Secure data centre and cloud providers used to host the aef365 platform and store data with encryption at rest.
• Analytics Providers: Platform performance and usage analytics tools used to improve site functionality. No personally identifiable information is shared with analytics providers in identifiable form.

Legal & Regulatory Disclosure

aef365 may disclose your personal information to government authorities, law enforcement agencies, or regulatory bodies in the following circumstances:

• When required by applicable law, court order, or government directive.
• To cooperate with anti-money laundering (AML) investigations or financial intelligence reporting obligations.
• To investigate and report suspected fraud, match fixing, underage gambling, or other prohibited conduct to the relevant authorities.
• To protect the legal rights, property, or safety of aef365, its players, or third parties where disclosure is proportionate and necessary.

Cookies & Tracking Technologies

The aef365 platform uses cookies and similar technologies to ensure the website functions correctly, to keep your session secure, and to help us understand how players use the platform so we can continue to improve it. This section explains the types of cookies we use and how you can manage your preferences.

Types of Cookies Used

• Strictly Necessary Cookies: These cookies are essential for the aef365 platform to function. They enable core features such as logging in, maintaining your session, navigating between pages, and accessing the cashier. Without these cookies, the platform cannot operate. They cannot be disabled.
• Security Cookies: Used to detect and prevent fraudulent login attempts, session hijacking, and other security threats. These cookies record information about your device and session to identify anomalous behaviour patterns.
• Performance & Analytics Cookies: These cookies help us understand how players interact with the aef365 platform — for example, which games are most popular, which pages have high exit rates, and how long sessions typically last. This data is aggregated and anonymised; it does not identify you personally.
• Functionality Cookies: Used to remember your preferences, such as your preferred language settings, display preferences, and last-visited game categories, so that the platform feels personalised on your next visit.

Managing Your Cookie Preferences

You can control and manage cookie settings through your browser's settings panel. Most modern browsers allow you to block, delete, or restrict cookies on a per-site basis. Please note that disabling strictly necessary or security cookies may impair your ability to log in and use the aef365 platform. For instructions on managing cookies in your browser, refer to your browser's official help documentation. Commonly used browsers in Bangladesh include Google Chrome, Mozilla Firefox, Samsung Internet, and Opera Mini — all of which offer cookie management settings.

Data Security Measures

aef365 implements a layered approach to data security, combining technical safeguards, operational procedures, and staff training to protect your personal information against unauthorised access, accidental loss, destruction, or disclosure.

Technical Safeguards

• 256-Bit SSL/TLS Encryption: All data transmitted between your device and aef365 servers is encrypted using TLS 1.2 or higher. The padlock icon in your browser's address bar confirms the connection is secure.
• Encryption at Rest: Sensitive personal data and financial records stored on aef365 infrastructure are encrypted at rest using AES-256 encryption standards.
• Password Hashing: Account passwords are never stored in plain text. aef365 uses a strong cryptographic hashing algorithm with per-account salting to protect stored credentials.
• Access Controls: Access to production databases and personal data is restricted to authorised personnel only, on a strictly need-to-know basis. All internal access is logged and audited.
• Firewall & Intrusion Detection: The aef365 platform is protected by enterprise-grade firewalls, web application firewalls (WAF), and automated intrusion detection systems that monitor for malicious activity in real time.
• Regular Security Testing: aef365 conducts periodic security assessments, including vulnerability scanning and penetration testing, to identify and remediate potential weaknesses in the platform's security posture.

Your Responsibility

While aef365 takes every reasonable precaution to protect your data, account security also depends on actions taken by you. You are responsible for keeping your login credentials confidential and for ensuring that no unauthorised person has access to your device or your aef365 account. If you suspect that your account has been accessed without your authorisation, please contact [email protected] immediately so that we can take protective action.

Data Retention Policy

aef365 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. When data is no longer needed, it is securely deleted or anonymised in accordance with our internal data governance procedures.

Upon the expiry of the applicable retention period, personal data is permanently deleted from aef365 production systems and all backup environments. Anonymised, aggregated data (which cannot be used to identify any individual) may be retained indefinitely for statistical and analytical purposes.

Your Rights & Choices

As a player on the aef365 platform, you hold meaningful rights over your personal data. aef365 is committed to honouring these rights promptly and transparently. To exercise any of the rights described below, please contact our data team at [email protected] with the subject line "Data Rights Request" and your registered account details.

• Right of Access: You have the right to request a copy of the personal data that aef365 holds about you, along with information about how it is used and who it has been shared with. We will respond to access requests within 30 days of receipt.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For basic account details (email, phone number, address), you may be able to update these directly through your account settings.
• Right to Erasure: In certain circumstances, you have the right to request deletion of your personal data. This right is subject to limitations where retention is required by law — for example, AML regulations require us to retain KYC documents and transaction records for specified periods regardless of an erasure request.
• Right to Restrict Processing: You may request that aef365 restrict the processing of your personal data in circumstances where you contest the accuracy of the data, object to its use, or where processing is unlawful but you prefer restriction over erasure.
• Right to Data Portability: Where processing is based on your consent or on contract performance, you have the right to receive your personal data in a structured, commonly used, machine-readable format, and to request that it be transmitted to another service provider where technically feasible.
• Right to Object: You have the right to object to processing carried out on the basis of legitimate interest, including profiling for fraud prevention purposes. aef365 will assess each objection on its merits and respond with the outcome and reasoning.
• Right to Withdraw Consent: Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Complaints

If you believe that aef365 has not handled your personal data in accordance with this Privacy Policy, you have the right to raise a complaint by contacting our support team directly at [email protected]. We take all privacy complaints seriously and will investigate each matter thoroughly, providing you with a written response outlining our findings and any remedial action taken.

Contact & Data Requests

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or need to report a privacy concern, please contact the aef365 data team using the details below. All communications are handled in English and are responded to within the Bangladesh Standard Time (BST, UTC+6) business cycle.

Data Contact Details

• Email: [email protected] — use subject line "Privacy Enquiry" or "Data Rights Request" for fastest routing.
• Support Hours: 24 hours a day, 7 days a week, including all Bangladeshi national holidays (Victory Day, Independence Day, Eid al-Fitr, Eid al-Adha, Pohela Boishakh).
• Response Time: Acknowledgement within 5 business days; full resolution within 30 calendar days.
• Language: All data rights correspondence is handled in English.

Policy Updates

aef365 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When a material change is made, the effective date shown at the top of this page will be updated. We encourage you to review this Privacy Policy periodically. Your continued use of the aef365 platform after an update constitutes your acceptance of the revised Privacy Policy. For significant changes that materially affect how we use your personal data, we will provide notice via email or a prominent on-platform notification before the changes take effect.